Payment is made online at the time of the booking. Payment can be made by BACS, our bank details will be shown on the invoice, or by PayPal which allows you to pay by debit or credit card. PayPal do not require you to have an account to be able to use their service. We do not retain any of your financial information as the entire transaction is handled by PayPal.
In some cases, if you wish to spread the cost of the course and you are happy to pay by BACS, then a place can be secured by the payment of a £150 deposit. Your attention is drawn to our cancellation policy below. Where this offer is available it will be clearly indicated during the checkout process. The remaining balance due can be paid in amounts to suit yourself, but at least half of the total due must be paid 60 days before the course start date, and full payment must have been received 10 days before the start date of the course. Where payments are not received, course places may be re-allocated. Your attention is specifically drawn to our cancellation policy below. Deferred payment is not available for courses starting within 10 days.
Please note that it is not possible to provide a refund for a Distance Learning course once we have made the documentation available to you.
With other courses, sometimes it can be necessary for you to cancel or change a course that you have booked, and we wish to be fair with you, and also with ourselves, when this happens. Places are in demand and late cancellations are not normally acceptable. Irrespective of whether you have paid in full, or are making payments over a period, the following terms will apply.
In all cases, as an alternative to a refund, we will be happy to book you on to the next suitable course where places are available. There is no charge for this.
If moving to another course is not an option for you, then you may apply for a partial refund as follows:
Subject to any deferred payments being up to date, where you are able to give us in excess of 60 days notice of cancellation we will refund the course fee in full less a 20% administrative fee. Where you are able to give us 60 days notice or less, but more than 10 days notice, we will refund the due fee in full less a 50% administrative fee. Where you are able to give us 10 days notice or less, we will be unable to provide a refund.
If you need to advise us of a cancellation, please do so by email or telephone. The cancellation is deemed as accepted once we respond to your communication in writing.
It is possible that we may need to cancel a course, and The Soul Midwives School reserves the right to to do this if circumstances force us to do so. We will give you as much notice as possible, and in the event of a cancelled course, full fees including deposits will be refunded. However, The Soul Midwives School accept no further liability for course cancellations beyond the course fee refund. If you are booking travel and accommodation, we strongly recommend that you consider travel insurance.
Generally courses start at 10.30am and finish between 4.00pm and 4.30pm. Arrivals from 10.00am. Please check the Booking Confirmation to confirm the precise times for the course you have booked, as there may be slight variations.
Generally, on a one day course it is best to bring a packed lunch. Again, please check your Booking Confirmation. Where we provide refreshments of any sort, The Soul Midwives School has a reputation for delicious simple vegetarian snacks and meals.
If you have a food allergy of any kind, please let us know beforehand to ensure we are best able to meet your requests; it may not be possible to cater for them if we only know at the last minute.
Organically grown vegetables are used where possible.
No smoking is allowed within the grounds or buildings. The School does not assume responsibility for guests’ property. Pets cannot be accommodated at the School, with the exception of assistance dogs, when we would need to know in advance if this was the case.
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. We’ve excluded complicated legal terms and long passages of unreadable text. This policy document is intended to describe our process.
Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our students. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
What information we hold: When you contact us by email or through our website, we might collect your name, email address and phone number. If you sign up for a Newsletter, we may only collect your email address. When you book a course, we collect your name, email address, phone number, and any other pertinent information that we need in order to run the course. All purchases are processed by an off-site ecommerce platform, like PayPal or Stripe, and we never have access to your credit or debit card information.
Where we store your information: When you contact us by email or through our website, we store your information in our Customer Relationship Management (CRM) software. If you sign up for a Newsletter, we store your email address with MailChimp, which is the marketing platform we use. When you buy something, your information is stored in our ecommerce platform. We chose these systems partly for their commitment to security.
What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about a new course or other things of interest, but if you tell us not to, we won’t get in touch again. We will use your information to send you any required information about transactions you make with us.
Who’s responsible for your information at our company: We are responsible for the security of your information. You can contact us by email at firstname.lastname@example.org or use the contact form on site if you have any concerns about the information we store.
Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security protocols to keep your information and ours safe.
How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, or anything else about our relationship with you please contact us by email at email@example.com or use the contact form.
Changes to the policy: If we change the contents of this policy, those changes will become effective the moment we publish them on our website.