Terms and Conditions including Privacy Policy

To Make a Booking

Course bookings are made online. Please select the course you wish to take. Read the course description carefully to make sure that it is right for you and that, if necessary, you hold the correct qualifications to allow you to enrol. These will be clearly shown if applicable and you will confirm your eligibility during the checkout process.

Payment

Payment is made online at the time of the booking. Payment can be made by BACS, our bank details will be shown on the invoice, or by PayPal which allows you to pay by debit or credit card. PayPal do not require you to have an account to be able to use their service. We do not retain any of your financial information as the entire transaction is handled by PayPal.

In some cases, if you wish to spread the cost of the course and you are happy to pay by BACS, then a place can be secured by the payment of a £150 deposit. Your attention is drawn to our cancellation policy below. Where this offer is available it will be clearly indicated during the checkout process. The remaining balance due can be paid in amounts to suit yourself, but at least half of the total due must be paid 60 days before the course start date, and full payment must have been received 10 days before the start date of the course. Where payments are not received, course places may be re-allocated. Your attention is specifically drawn to our cancellation policy below. Deferred payment is not available for courses starting within 10 days.

Cancellation Policy

Please note that it is not possible to provide a refund for a Distance Learning course once we have made the documentation available to you.

With other courses, sometimes it can be necessary for you to cancel or change a course that you have booked, and we wish to be fair with you, and also with ourselves, when this happens. Places are in demand and late cancellations are not normally acceptable. Irrespective of whether you have paid in full, or are making payments over a period, the following terms will apply.

In all cases, as an alternative to a refund, we will be happy to book you on to the next suitable course where places are available. There is no charge for this.

If moving to another course is not an option for you, then you may apply for a partial refund as follows:

Subject to any deferred payments being up to date, where you are able to give us in excess of 60 days notice of cancellation we will refund the course fee in full less a 20% administrative fee. Where you are able to give us 60 days notice or less, but more than 10 days notice, we will refund the due fee in full less a 50% administrative fee. Where you are able to give us 10 days notice or less, we will be unable to provide a refund.

If you need to advise us of a cancellation, please do so by email or telephone. The cancellation is deemed as accepted once we respond to your communication in writing.

It is possible that we may need to cancel a course, and The Soul Midwives School reserves the right to to do this if circumstances force us to do so. We will give you as much notice as possible, and in the event of a cancelled course, full fees including deposits will be refunded. However, The Soul Midwives School accept no further liability for course cancellations beyond the course fee refund. If you are booking travel and accommodation, we strongly recommend that you consider travel insurance.

Training Agreement

Our full range of courses have been designed to teach you the skills required to become a Soul Midwife. 

Our unique position with dying friends and their loved ones is one of privilege and trust, supporting vulnerable people and their families and we deliver this with honour, integrity and confidentiality at all times.

All Soul Midwives, trained by The Soul Midwives’ School, work hard to maintain the highest standards of our community, to protect the good reputation we have earned.

After completing your training with us you are requested to complete a period of apprenticeship, with mentoring and support from us. This involves providing six case studies with dying ‘friends’ that you have supported in a voluntary capacity. These case studies don’t need to be complete records of supporting someone, just examples of how you used certain aspects of our work or techniques to help a dying person, and/or their family. This could be helping some one create their end of life plan, perhaps running a coffee morning in your town to talk about your work, visiting someone in a care home etc (please ask us for guidance). You will also be required to undertake a 6-month period volunteering your services as Soul Midwife at a care home, hospice or some other care setting, before charging for your services.

This apprenticeship period will confirm your competency in supporting the dying, and your understanding of how our code of practice works.

You will also be required to attend two 1hour sessions with your assigned mentor, either face to face , or via phone or Skype during your probationary period, at a cost of £30 per session for supervision and support in presenting and signing off your case studies.

This training course whether at the School, through Study Live or by Distance Learning is not a teaching course and does not qualify you as a teacher of Soul Midwives. Sadly, a small number of students have offered replica courses, using our syllabus and course structure, and without even working at the bedside, or supporting the dying. We view this as a serious breach of trust and have unanimously agreed that membership of the Soul Midwives’ community and referrals will be terminated if the code of practice and terms of this agreement are violated.

By participating in any of our courses, however delivered, you are accepting this Training Agreement associated with Soul Midwifery training and in particular the course on which you have enrolled.

Course Times

Generally courses start at 10.30am and finish between 4.00pm and 4.30pm. Arrivals from 10.00am. Please check the Booking Confirmation to confirm the precise times for the course you have booked, as there may be slight variations.

Meals and Dietary Requirements​

Generally, on a one day course it is best to bring a packed lunch. Again, please check your Booking Confirmation. Where we provide refreshments of any sort, The Soul Midwives School has a reputation for delicious simple vegetarian snacks and meals.

If you have a food allergy of any kind, please let us know beforehand to ensure we are best able to meet your requests; it may not be possible to cater for them if we only know at the last minute.

Organically grown vegetables are used where possible.

Sundry

No smoking is allowed within the grounds or buildings. The School does not assume responsibility for guests’ property. Pets cannot be accommodated at the School, with the exception of assistance dogs, when we would need to know in advance if this was the case.

Privacy Policy

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. We’ve excluded complicated legal terms and long passages of unreadable text. This policy document is intended to describe our process.

Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our students. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information: We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that are designed to track the websites you visit. We collect your email address when you sign up for one of our Newsletters, and we ask for your contact and other relevant information when you book a course.

What information we hold: When you contact us by email or through our website, we might collect your name, email address and phone number. If you sign up for a Newsletter, we may only collect your email address. When you book a course, we collect your name, email address, phone number, and any other pertinent information that we need in order to run the course. All purchases are processed by an off-site ecommerce platform, like PayPal or Stripe, and we never have access to your credit or debit card information.

Where we store your information: When you contact us by email or through our website, we store your information in our Customer Relationship Management (CRM) software. If you sign up for a Newsletter, we store your email address with MailChimp, which is the marketing platform we use. When you buy something, your information is stored in our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about a new course or other things of interest, but if you tell us not to, we won’t get in touch again. We will use your information to send you any required information about transactions you make with us.

Who’s responsible for your information at our company: We are responsible for the security of your information. You can contact us by email at office@soulmidwives.co.uk or use the contact form on site if you have any concerns about the information we store.

Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security protocols to keep your information and ours safe.

How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, or anything else about our relationship with you please contact us by email at office@soulmidwives.co.uk or use the contact form.

Changes to the policy: If we change the contents of this policy, those changes will become effective the moment we publish them on our website.